<br /> • Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally<br /> sensitive manner.<br /> • Responds to customer questions with prompt information and/or service related to appointment status, wait time, or<br /> unanticipated problems.<br /> • Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.<br /> • Proactively approaches dissatisfied customers and implements customer service recovery measures.<br /> • Identifies prolonged wait times for patients in waiting room and reports to clinic manager.<br /> • Obtains translation services as needed for customers.<br /> • Participates in clinic meetings to assist in planning optimal patient flow for session/day.<br /> • Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and<br /> development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.<br /> • Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.<br /> &nbsp;