COVID-19 Information Hub
During these unprecedented events, it is more important than ever to stay in close communication with our travelers. Check this page for updated information regarding the pandemic and answers to our most frequently asked questions.
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A NOTE ABOUT STAFFING DURING CORONAVIRUS:
To our travelers: Whether this is your first assignment or your 72nd, your role in helping to fight this global pandemic is essential. Your skills and experience are our country’s most important assets.
To our facility partners: We know your patients and your communities are counting on you. In a world with many unknowns, it is our job to help ease the staffing burden and bring skilled professionals to the frontlines to keep patient care running.
We recognize the sacrifices you continue to make just to do your job during these unprecedented events. As you work tirelessly to provide the care patients desperately need, we also need to ensure that you are safe and feel secure in knowing that your bases are covered. Our commitment to you has never been more important.
We are, as always, in awe of your dedication to your patients and your caring spirit.
-- Your trustaff team
Frequently Asked Questions
How is trustaff handling the rapid changes due to COVID-19?
trustaff has designated a multi-disciplinary team to focus all efforts on the constant monitoring of the situation in conjunction with our client facilities, the CDC, local health departments, and other organizations like The Joint Commission. We will continue to update you as the situation progresses.
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Will I be assisting COVID-19 patients during my assignment?
Even if you are not on an official COVID-19 designated assignment, at one time or another there is a high likelihood that you may come into contact with a potentially exposed patient. We recommend everyone stay up-to-date with the latest recommendations and your current facility's policies.
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How do I notify trustaff of a potential or known exposure?
If you have experienced a potential or known exposure to COVID-19, please speak with your unit manager and call your recruiter immediately. Follow any procedures and guidelines provided by your current facility.
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Will I be paid if I am quarantined due to COVID-19?
trustaff’s quarantine policy will cover up to 14 days of pay if you are placed on a mandatory quarantine by your facility due to occupational exposure during your assignment. Speak to your recruiter for full details.
This program is intended to provide a safety net for healthcare workers who are currently on assignment. It does not provide coverage for other types of illness, quarantine due to personal travel (including cruises and international travel), or non-mandated self quarantine.
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What should I do if I have concerns about safety at my assignment?
We are committed to your health and safety. Our Clinical Liaison team is closely following all national and local updates about procedural recommendations and PPE. If you have immediate concerns about your safety, please notify your recruiter. A Clinical Liaison (one of our on-staff Registered Nurses) will follow up shortly.
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Can I leave my assignment early/switch to a different assignment?
The short answer is no. With staffing shortages still on the rise, travelers like you have never been more important. Your facility, your coworkers, and the people in the community where you’re working are counting on you and the commitment you made to help. We will advocate for you every step of the way and help prepare for what’s next.
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What if my current assignment is cancelled?
Not all areas are being impacted by COVID-19 equally and things are changing every day. If your assignment were to be cancelled, please call your recruiter immediately so we can reroute you to another position.
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Am I an essential employee?
As a healthcare traveler, you are (of course) an essential employee and are able to travel to and from work. If you are working in an area that has issued a “stay at home” or “no travel” order, under special circumstances you may be asked to present your facility badge or a letter from your employer.
We have emailed all current trustaff travelers a Proof of Essential Employment letter. If you need a copy of the letter please email firstname.lastname@example.org.
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Who do I contact if I have more questions?
Open lines of communication are essential during these unusual times. In addition to communication from your recruiter, all current travelers receive weekly email updates from email@example.com. Please add us to your address book.
If you have questions or concerns, speak to your recruiter right away. Your recruiter is your best source of information. They can also put you in touch with our Clinical Liaison team, Benefits team, or one of our Recruiting Managers if you need additional help.